Question 1

What happens if my flight is delayed?

Accepted Answer

We monitor every flight in real time and automatically adjust your pickup. Your driver will be there at the agreed pickup point no matter when you land — at no extra cost.

Question 2

Do you provide child and baby seats?

Accepted Answer

Yes — baby, toddler and booster seats are free of charge. Just tell us the ages of the children when you book so we have the right seats ready.

Question 3

How do I find my driver at Tenerife airport?

Accepted Answer

Right after booking you'll receive your confirmation with all meeting instructions — the pickup point, how to find your driver, and what to do if your flight is delayed.

Question 4

Can I cancel my booking for free?

Accepted Answer

Yes — free cancellation up to 6 hours before your scheduled pickup. We know plans change, so we keep things flexible.

Question 5

Do you do group and minibus transfers?

Accepted Answer

Yes — we operate sedans, minivans and minibuses for groups from 1 to 55 passengers. Tell us your group size and we'll arrange the right vehicle.

Question 6

Are night and early-morning transfers available?

Accepted Answer

Yes — we operate 24/7, 365 days a year. Whatever time you land or fly, we're there.

Everything you need to know

Ready to skip the taxi queue?